FREQUENTLY ASKED QUESTIONS
Order Questions
How can I review my order or check the status of my order?
I'm having issues while trying to complete my order. What should I do?
How do I know if my order went through?
How do I change or cancel my order?
Can I redeem my gift card online?
How can I review my order or check the status of my order?
If you placed an order while signed into your fredmeyerjewelers.com account, you can check the status of your order by signing into My Account/Sign In. While in My Account click My Orders to check the progress and status of your order.
If you placed an order with Guest Checkout, you can check the status of your order by signing into Order Status/Returns. You will be required to enter the following information:
- Order Reference Number (order # from your confirmation page or email confirmation); and
- Last name on order (billing)
I'm having issues while trying to complete my order. What should I do?
If you are experiencing any type of issue (such as an error message or a page stating to please contact Customer Service), or if you would like to place the order by phone, please contact Customer Service at 1-800-342-6663 and a representative will gladly assist you Monday - Friday 5am to 6pm PST.
How do I know that my order went through or was completed?
If your order was successful and complete you will receive an order confirmation page. This page will appear after you press "Place Order" at checkout (Step 3 - Review & Place Order). We encourage you to print this confirmation page for your records. You will also receive an email confirmation at the email address supplied during checkout.
Please contact Customer Service at 1-800-342-6663 if you did not receive an order confirmation and a representative will gladly assist you Monday - Friday 5am to 6pm PST.
How do I change or cancel my order?
Once your order has been placed, we cannot modify or cancel your order. You will need to return the item to one of our store locations or at our online store.
What can delay my order?
Order Review
We are committed to protecting our customer's personal and financial information to keep it from being used in a fraudulent manner. Orders are systematically reviewed for verifiable information. For this reason, some items may be cancelled after submission.
Ring Sizing
Orders requiring non-standard ring sizing take up to 3 additional days to complete. Please refer to the product detail page and select the desired ring size to view the delivery date for your item.
*Alternative Metal (Titanium, Tungsten, Stainless Steel, Ceramic, etc.) non-standard ring sizing may take additional days to ship. Please refer to the product detail page to view the delivery date for your item.
Backorder
If the item you ordered is on backorder, you will be notified as soon as possible. If the item cannot be shipped within 1 week, we will cancel the order and contact you with replacement options.
Other Product Delays
Once your item has left our order fulfillment center, the shipping method you select during checkout will determine when your order will arrive. More about shipping
For further assistance in determining the status of your order, please refer to "How can I review my order or check the status of my order?" in the above section, or call our Customer Service center at 1-800-342-6663 Monday through Friday 5am to 6pm PST.
Can I redeem my gift card online?
Yes, we accept our gift cards as payment at checkout. Gift cards should be applied to the balance owed first and if there is a remaining balance you will be asked to provide a secondary payment option to pay the remainder.
When will I see a charge on my credit card for my order?
We charge the credit card/account you provided at checkout when your order has left our order fulfillment center and we have set the status to shipped/complete.
Debit and Bank Check Cards may reflect deduction of funds immediately upon order. When using a debit or bank check card you may see an "Authorization Hold" or a "Direct Debit" posted to your account, depending on your bank's policy. The "hold" will be placed on your account for the total amount of your purchase; this verifies that the necessary funds are available for the order.
Once your order has shipped, the "Charge" or "Debit Settlement" will appear on your account.
For further assistance or additional questions regarding the status of your order, please contact Customer Service at 1-800-342-6663 Monday - Friday 5am to 6pm PST.
Can I check out with any form of payment?
Our accepted payment options can be found here. You can learn more about the Fred Meyer Jewelers Platinum Preferred Card here.
Non-US forms of payment are not accepted.
Shipping Questions
How can I track my order?
If you placed an order while signed into your fredmeyerjewelers.com account, you can track your order by signing into My Account/Sign In. While in My Account, click on My Orders. The tracking number will be available if your order is in "Shipped" or "Completed" status. You can track your order by clicking the link on the tracking number or by copying and pasting the number on FedEx's website (Note: by clicking link you will be taken to an external website).
If you placed an order with Guest Checkout, you will be provided your tracking number in our Shipping Confirmation email (sent to the email address entered at checkout). To see if your order has been set to shipped or completed status, you can sign into Order Status/Returns.
You will be required to enter the following information:
- Order Reference Number (order # from your confirmation page or email confirmation); and
- Last name on order (billing)
When will I receive my order?
Orders are processed Monday through Friday. If you place an order on a Holiday, Saturday or Sunday or after the cutoff on a regular business day, your order will begin being processed the following business day.
- Orders received by 8am Pacific Time will begin processing the same day*
- Orders received after 8am Pacific Time will begin processing the following day*
- Orders placed after 8am Pacific Time on Fridays, will begin processing the following Monday*
*Please refer to the product page to view approximate processing times for your item. Processing times vary by item and size selected.
- Rings other than Stock Size
- Our ladies' rings stock size is 7 (unless otherwise noted on product detail page).
- Our men's rings stock size is 10 (unless otherwise noted on product detail page).
I want my order delivered on Saturday, what should I do?
Please note that FedEx 2 Day and FedEx Standard Overnight do not include delivery on Saturday.
For Saturday delivery you must select "FedEx Saturday Delivery" from the drop down at checkout prior to placing your order. There is a charge of $19.95 for all Saturday Delivery. FedEx Saturday Delivery is not available in all areas or on all items; please contact FedEx for details (1-800-GO-FEDEX). If the order can not be fulfilled with FedEx Saturday Delivery, it will be downgraded to FedEx Overnight shipping and a refund will be issued for the difference in shipping price.
Can I ship my order to a store?
Yes. FredMeyerJewelers.com offers thousands of products online, including many of which are not available in our retail stores. Now you can order online and pick up in store at a Fred Meyer Jewelers store location near you! Learn More »
Refund Questions
What is the return policy?
You may return merchandise purchased from FMJ, Inc. DBA FredMeyerJewelers.com within 60 days of purchase. Coins and coin jewelry are nonreturnable. If returning an online purchase, a return Authorization Number (RAN) must be created within 60 days and the item must be shipped back for processing within 1 week of RAN creation. Online purchases may be returned to the online store or any of our store locations. Items may be exchanged at a store location within 90 days. Watches in absolute original condition (unworn) may be returned/exchanged within 30 days of when the order was placed. Watch exchanges can only be done at store locations. All returned merchandise must be accompanied by the packing slip and the certificate when applicable (replacement fee for the certificate is $200.00).
Refunds
Refunds will be credited back to the credit card used for the purchase. Please note: in-store purchases cannot be returned to the online store, and coins and coin jewelry and ring size fees are nonrefundable.
How do I start an online return?
While in My Account click My Orders select the order in which you would like to return.
If you placed an order with Guest Checkout, you can check begin the return process by signing into Order Status/Returns. You will be required to enter the following information:
- Order Reference Number (order # from your confirmation page or email confirmation); and
- Last name on order (billing)
Once your order results are showing, please check the box next to each item that you are planning to return and click the Return button. This will submit your request to our processing department and you will be provided the return instructions and address on the return request confirmation page.
How to make an online return?
Online orders may be returned at a store or by mail, via a courier with a trackable method of the Customers choice. We recommend customers insure the package. Mailed returns are the customers expense.
Can I take my item back to the store for exchange/return?
Yes. All Fred Meyer Jewelers will accept returned merchandise purchased from "FredMeyerJewelers.com" within 60 days of when the order was placed*. Items may be exchanged at a store location within 90 days. Watches may be returned/exchanged within 30 days from date of purchase only if they have not been worn and have not been sized. Watch exchanges can only be done at store locations.
*With the exception of loose diamonds.
When returning merchandise to a store location, you will need to present the packing slip provided with your online purchase.
How long will my refund take?
Refunds to a credit card or debit card are processed upon receipt within 2 business days. They are then forwarded to the appropriate bank for posting. Posting to your account may take 10-14 business days. If the refund is not processed to your account after 14 days, please contact your bank.
Service Questions
I would like to provide feedback on my experience, how can I do that?
I need a repair, where do I go, how much does it cost?
How do I get service with the Lifetime Jewelry Care Plan or Watch Protection Plan?
What is the trade-in policy?
You may trade-in your Fred Meyer Jewelers diamond solitaire ring, solitaire pendant, solitaire earrings, diamond engagement ring or diamond bridal set, for its full purchase price (exclusive of tax and shipping) toward the purchase price of a new diamond jewelry item that is at least double the price you paid for your original diamond purchase. Lab grown diamonds, precious and semi-precious gemstone jewelry (with or without diamonds), diamond jewelry items set in metals other than gold, platinum or palladium, and clearance jewelry are not eligible for trade-in. Trade-ins may only be completed at our store locations.
I would like to provide feedback on my experience, how can I do that?
Whether you have feedback about our website or our store locations your comments and suggestions are very important to us. We offer several ways to provide feedback:
By Phone
You may also call us directly at 1-800-342-6663 Monday - Friday 5am to 6pm Pacific Time to speak with a Customer Service Representative.
By Email
Please fill out the form located under Contact Us (for best routing please select 'Website Feedback' or 'Store Feedback' from the 'Subject' drop down list).
Product Reviews
You can write a review by selecting the product you wish to review by selecting 'Write a review' or 'Be the first to write a review' located just below the product's title on the product's detail page. The quick form allows you to rate and comment on the product.
I need a repair, where do I go, and how much does it cost?
Fred Meyer Jewelers offers jewelry repair services at all of our retail store locations, including:
- Watch Repair
- Ring Sizing
- Soldering chains, bracelets and anklets
- Inspecting and repairing prongs on your mountings to keep your stones securely in place
- Re-stringing of pearl strands and bracelets
The cost associated with the repair is based on the work needed. We recommend bringing your item in for an estimate of repair so that you know what is needed and what it will cost. Our friendly and knowledgeable sales associates and goldsmiths will gladly assist with your repair needs.
You can find the store nearest you by using our convenient Store Locator or by contacting Customer Service at 1-800-342-6663 Monday - Friday 5am to 6pm Pacific Time.
How do I get service with the Lifetime Jewelry Care Plan or Watch Protection Plan?
Just take the covered jewelry or watch to a Fred Meyer Jewelers store along with the receipt that displays the Care or Protection Plan purchase. If you purchased your jewelry or watch online, a proof of purchase was included in your Order Confirmation email, and can also be found on the Order Detail and My Account screens.
If there isn't a store in your area, please contact us at:
- 1-800-457-5977 for the Lifetime Jewelry Care Plan
- 1-888-352-7671 for the Watch Protection Plan
If you need service outside of the U.S.:
- Email jewelrycustomercare@assurant.com and an agent will contact you
- Alternatively, you can call an operator to place a collect call to 1-580-354-4324
Visit the Lifetime Jewelry Care Plan or the Watch Protection Plan pages to learn more.
I like a piece of jewelry I saw on your web site, does it come in another color of gold and can I have the center stone made larger? What would the cost be?
All of our items online and in store are as shown. To special order a product you will need to stop by one of our store locations to check on availability of the item with your special request. A store sales associate will gladly assist you with the request, and can provide you with a price estimate for the special order and an approximate delivery date.
Product Questions
What are the standard ring sizes for ladies and men?
What is the standard necklace length for ladies and men?
What is the standard bracelet length for ladies and men?
Does the online photography perfectly represent the actual merchandise?
What are the standard ring sizes for ladies and men?
Our ladies' rings stock size is 7 (unless otherwise noted on product detail page).
Our men's rings stock size is 10 (unless otherwise noted on product detail page).
What is the standard necklace length for ladies and men?
Ladies' are standard length of 16" or 18".
Men's are standard length of 20" or 22".
What is the standard bracelet length for ladies and men?
Ladies' standard length is 7" or 7.5".
Men's standard length is 8" or 8.5".
Does the online photography perfectly represent the actual merchandise?
Some merchandise may vary slightly from that shown. Camera settings, lighting and the unique properties of gemstones are some of the factors that may create slight variation.
Credit Questions
Can I use my Platinum Preferred or Gold Preferred credit card online?
How can I pay my bill?
Platinum Preferred Credit Card
Pay now »
For information regarding your Platinum Preferred Credit Card please contact Synchrony Bank.
- By Phone:
866.731.9735
Monday - Sunday
8am - 12am EST
24/7 access to the IVR and website for self-service Account Management: www.mysynchrony.com - Payments to your Platinum Preferred Credit Card may be sent to:
Synchrony Bank
P.O. Box 960061
Orlando, FL 32896-0061
Gold Preferred Credit Card
Pay now »
For information regarding your Gold Preferred Credit Card please contact Genesis FS Card Services.
- By Phone:
866.304.3280
Monday - Friday
6am - 6pm PST - Payments to your Gold Preferred Credit Card may be sent to:
Genesis FS Card Services
P.O. Box 84049
Columbus, GA 31908-4049
Can I use my Platinum Preferred or Gold Preferred credit card online?
You can use your Platinum Preferred credit card online, you will need to input your Credit Card number in the Payment Option field in the checkout process.
Gold Preferred credit cards are not accepted online.
Is the lease to own option available online?
You can apply online, and use our lease-to-own option at any one of our store locations.
How do I apply for credit?
You are able to apply at any one of our store locations, or apply online.